Return and Exchange Policy
At KPK MART, your satisfaction is our priority. If you are not entirely pleased with your purchase for any valid reason, you have the option to return the product within 7 days of your purchase. You can choose to exchange the item, or request a refund to your original payment method.
Here are the essential guidelines for returns and exchanges:
- Product Condition: The returned products must be in their original, unused condition, with the original packaging, and the original tags still attached. Please ensure that the items you’re returning show no visible signs of use.
- Exceptions to the Policy: Please note that certain items are excluded from our return policy. These include:
- Discounted items from a final sale, which cannot be returned for a refund or exchanged.
- Perishable goods, such as food and drinks, which cannot be returned for a refund or exchanged.
- Beauty products, which must be returned unused in their original packaging within 7 days of purchase.
How to Initiate a Return:
- Contact Us: Reach out to us via WhatsApp and provide your order number. Clearly state which items you would like to return.
- Check Product Condition: Ensure that the items you’re returning have the original tags on and show no visible signs of use.
- Packaging: Carefully package the products in their original packaging.
- Shipping Label: Place the products in suitable shipment packaging and attach the provided return shipping label.
- Shipment: Take your package to the nearest post office or courier company from your location.
We appreciate your patience during the return process, as it may take a few days for us to assess your return’s eligibility.
If you have any questions or need further assistance, please don’t hesitate to reach out to us. Your satisfaction is our commitment at KPK MART.